Return & Refund Policy
Effective date: 27 October 2026
Last updated: 27 October 2026
Pawnick Solutions provides digital website design and development services. Because we deliver a custom service rather than physical goods, nothing is shipped and there are no product returns. This policy explains when you can receive a refund for a plan you have paid for.
1. Refund before work starts
You are entitled to a full refund of the amount you paid if you cancel your order before work on your project has started.
Work is considered to have started when we begin designing or building your website, which happens after (a) your payment has been verified and (b) we have received the information we need from you to begin. We will tell you in writing (email or WhatsApp) when work begins.
2. No refund after work starts
Once work on your project has started, the payment is non-refundable. This is because design and development time is committed to your project from that point. If you are not happy with the result, you can use the revision rounds included in your plan:
- Bronze Plan: 3 revision rounds
- Silver Plan: 6 revision rounds
- Gold Plan: unlimited revisions for 2 months
3. Third-party costs
If we have already paid for something on your behalf, such as a domain name, hosting or a paid plugin, that cost cannot be refunded to you once it has been purchased.
4. How to request a refund
- Email ahmedaliahmedps@gmail.com or message us on WhatsApp at +44 7440 176973.
- Include your name, business name, the plan you bought and your payment reference or receipt.
- We will confirm whether work has started and tell you whether your request is approved.
5. How refunds are paid
- Approved refunds are sent within 7 working days of approval.
- We refund to the same method you paid with (bank transfer, Monzo, JazzCash, EasyPaisa or USDT wallet) using the details you give us.
- Any fees charged by the bank, wallet or blockchain network for sending the refund may be deducted from the amount.
- Please check that the account or wallet details you give us are correct. We cannot recover money sent to details you provided in error.
6. Payment errors
If you paid the wrong amount or paid twice, tell us as soon as possible. We will refund the extra amount, or apply it to your order if you prefer.
7. Changes to this policy
We may update this policy from time to time. The version in effect when you place your order is the one that applies to that order.
8. Contact us
Pawnick Solutions, Murree Road, Abbottabad, Khyber Pakhtunkhwa, Pakistan
Email: ahmedaliahmedps@gmail.com
WhatsApp: +44 7440 176973